Date of dispatch of the order
In general, orders are sent in the week in which payment was made, by post or Colissimo, depending on the products ordered.
All shipments are made with a follow-up that will be given to you.
What's all this ugly packaging?
Out of concern for the environment, the economy, etc., I recycle all the packaging I have, and I also take packaging from friends and family, and from shops whenever possible. As for the padding, I may use new stuff (particularly the green flopacks that dissolve in water), but I always recycle as much as possible so that I can reuse the materials.
So your parcel may not look very attractive, but your order is well packaged and secure!
Delivery time
France
Green Letter with Follow-up: 3 working days
Colissimo in Pick-up Point: 2 working days
International
Letter with Follow-up: 5 to 8 business days
Colissimo: 3 to 6 working days to Europe, 7 to 13 working days to the rest of the world
Please note that I am not responsible for any delays caused by delivery services.
Lost, damaged letter or package
If unfortunately, after exchanging with the delivery service, the letter or package remains untraceable, I undertake to replace the items ordered.
If the products are damaged, you will have to send me photos to the following email address:
leonoreillustrations@gmail.com
If they are no longer available, you can choose a credit note or refund.
Returns
As a small independent artist, I cannot afford to accept returns and refund you.
If, however, your shipment has not yet been made, and you wish to cancel your order, you can send an email to the following address:
leonoreillustrations@gmail.com